May we help you? Please call us at 540.989.7100.
Mon - Sat 12:00 - 5:00 PM
2740 Ogden Rd. Roanoke VA 24018
ONLINE SHIPPING POLICY
All shipping options available through AmRhein’s.com are insured and will arrive within 3-5 business days for most in-stock items.*
SHIPPING OPTIONS AVAILABLE
First-Class Shipping through USPS:
USPS Overnight Shipping: $26.50
Saturday delivery: by special request for an additional fee. Contact ecommerce@Amrheins.com for more information and options.
Shipping charges at the time of purchase are non-refundable.
SPECIAL ORDERS/CUSTOMIZED ITEMS
Special orders and customized items, like engraving, warrants various delivery times depending on the type of work, materials required and which vendor the item is coming from. Expect longer periods of time before we are able to ship.
Engraving, resizing, or changing of an in-stock item is NON-REFUNDABLE after the change has been made. Rings purchased at full retail receive free resizing provided the item is capable of being resized. Resizing must be requested 30 days from the initial purchase. The resizing costs vary on discounted rings.
Items that are not in stock like non-standard sizes, certain stone colors, alternative wedding band metals, personalized pieces and other made-to-order items are considered special order and are NON-REFUNDABLE.
SHIPMENTS THROUGH USPS: FIRST-CLASS MAIL
SHIPMENTS UNDER $249.99:
If an online order is UNDER $249.99 retail value, weighs less than 13oz, and is being shipped inside the United States, shipping is selected by the customer.
SHIPMENTS OVER $250.00:
If item(s) is more than $250.00, shipping will be through USPS overnight FREE OF CHARGE. Tracking numbers are not provided AND SIGNATURE IS NECESSARY through USPS First-Class Mail.
USPS OVERNIGHT SHIPPING
USPS Overnight shipping is $26.50 for online orders. Tracking numbers will not be provided. SIGNATURE IS REQUIRED for delivery. Friday orders will be shipped USPS the following business day, Monday, unless by special request. Shipping charges at the time of purchase are non-refundable.
We do not ship outside the United States.
Tracking information is not provided due to restrictions with our insurance policy. Because of the value of the merchandise, tracking numbers are not given out to the public to prevent potential fraudulent redirects and other activity. Our shipping department tracks all shipments carefully to insure a safe delivery.
Questions about shipping procedures? Email us at ecommerce@Amrhein’s.com
AmRhein's Fine Jewelry has return guidelines to protect our merchandise to ensure its exceptional quality.
ECOMMERCE RETURNS VIA MAIL
We offer a 14-day money-back return policy from the date of delivery with authorization, original packaging, and web packing slip. Subject to quality control inspection. If you are unsatisfied with your purchase for any reason, please do not attempt to ship items back to us without contacting our eCommerce department to obtain a Merchandise Return Authorization code. Custom and special orders cannot be returned.
1. Contact our eCommerce department to obtain a Merchandise Return Authorization code. Email ecommerce@Amrheins.com to contact our Customer Service Representatives who will verify your order and help you prepare the item for return.
2. Securely repack your item in the original packaging, including any promotional boxes or bags, certificates, and appraisals included with the item. The item and its original packaging must be shipped in a brown box to ensure safe return.
3. All watches sold by AmRhein’s ecommerce come with a seven day return policy provided the watch has not been worn and is in its original condition. Any watch that comes with a plastic covering cannot be returned once the plastic has been removed. Are we selling watches on website??
4. Include the original sales or gift receipt and the web packing slip with Merchandise Return Authorization code.
5. Attach the shipping label from your web packing slip to the outside front of the box.
6. You will be notified via email when we receive the item and inspect it.
7. Your refund will be credited to your original payment method.
IN-STORE RETURNS ECOMMERCE
We offer a 14-day money-back return policy from date of delivery with authorization code, original packaging, and receipt. Subject to quality control inspection. Custom and special orders cannot be returned.
1. Securely repack your item in the original packaging, including any promotional boxes or bags, certificates, and appraisals included with the item.
2. Bring the item with the original sales or gift receipt into our store location in Roanoke VA.
3. Our staff will inspect your return and issue a gift card for the amount of the return.
4. All watches sold by AmRhein’s ecommerce come with a seven day return policy provided the watch has not been worn and is in its original condition. Any watch that comes with a plastic covering cannot be returned once the plastic has been removed.
Questions about returns procedure? Email us at ecommerce@Amrheins.com
AmRhein’s Fine Jewelry is committed to protecting your privacy and the information you provide during your shopping on our site. By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.
The product images displayed on our web site are the sole property of AmRhein’s Fine Jewelry or each respective brand. Products displayed may appear to be larger than their actual size to show greater detail. The color shown may differ slightly since all monitors can show slight variances in colors.
DISCLAIMER OF LIABILITY
This site is provided on an ‘as is’ and ‘as available’ basis. Every effort is made to minimize errors and inaccurate information. All rights are reserved as to the materials, information and content. No representations or warranties of any kind are made, express, or implied as to the operation of this site or the information, content, materials or products included on this site. The visitor assumes the risks of any costs associated with the servicing and/or repairs required of any equipment in connection with this site. Damages arising from the use of this site, including but not limited to, direct, indirect, incidental, punitive or consequential will not cause AmRhein’s Fine Jewelry to be liable.
Third-parties engaged by us to assist with advertising or content delivery may use markers or cookies to allow them to recognize your computer each time you visit certain pages or emails and to compile anonymous information. Information collected through these third-party advertising companies is anonymous.
KEYED INFORMATION FROM VISITOR
In order for AmRhein’s Fine Jewelry to respond to communications made by visitors concerning questions relating to products, store catalog and special events, certain personally identifiable information needs to be keyed by the visitor. These include first and last name, mailing address, email address and telephone number. This information will be used only for those purposes for which it is provided. Your personal information will not be shared with a third party.
If you contact one of our representatives or submit a request to us through our Website and provide personally identifiable information, we will use your information to respond to your inquiry or request and to provide you with any other additional information that we believe may of interest.
If you place an order from this Website, we will use your personally identifiable information to confirm your order, respond to your requests or inquiries, detect identity theft (including use of stolen or phony credit card information) and other forms fraud, provide you with information regarding your order and provide you with any other information we believe would be of interest. We will also share your contact information with Retailer.
You may elect to discontinue receiving information from us by following the instructions below with Opt-Out.
AmRhein’s Fine Jewelry uses email and marketing to keep our visitors updated concerning products, special events and services offered. If you receive marketing information from us, you have the right to OPT-OUT if you so desire at any time. Customer service representatives are available at ecommerce@Amrheins.com. AmRhein’s Fine Jewelry reserves the right to modify these terms. You signify your agreement to be bound by and comply with any modifications made by continuing to access this site after modifications have been made.
Children under the age of 13 are not permitted to use the AmRhein’s website and we do not intentionally collect or maintain Personal Information from those who are under 13 years old. Protecting the privacy of children is very important to us. Thus, if we obtain actual knowledge that a user is under 13, we will take steps to remove that user's Personal Information from our databases. We recommend that children between the ages of 13 and 18 obtain their parent's permission before submitting information over the internet. By using the AmRhein’s website, you are representing that you are at least 18 years old, or that you are at least 13 years old and have your parents' permission to use this website. At no time may anyone under the age of 21 order wine from AmRhein’s Wine Cellars. The FTC website contains tips regarding online protection of children’s privacy. See www.ftc.gov
We are committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure. Even though we have taken significant steps to protect your Personal Information, no company, including us, can fully eliminate security risks associated with Personal Information. If you feel like there is a breach in security please contact us at ecommerce@AmRhein’s.com.
AUTOMATIC COLLECTION OF INFORMATION
In order to better serve our visitors, certain information will be collected including a visitor's domain name (but not the visitor's e-mail address), the IP address of the visitor's computer accessing our Website, and the types of browser and platform that the visitor uses to access our Web site.
LINKS TO OTHER SITES
Our Website may provide hyperlinks to other third parties which are out of our control. We are not responsible for and do not routinely screen, approve, review, or endorse the contents of or use of any of the products or services. We encourage you to review the individual privacy policies posted on these and all websites.
You agree to indemnify and hold AmRhein’s Fine Jewelry, its suppliers and its service providers and their affiliates from any and all allegations, claims, actions, suits, demands, damages, liabilities, obligations, losses, settlements, judgments, costs and expenses (including without limitation attorneys’ fees and costs) which arise out of, relate to or result from actions or demands brought by or against us with respect to your infringement or misappropriation of any intellectual rights.. You agree to, without limitation, to indemnify us from any and all claims, actions or demands brought by or against us alleging with respect to your infringement or misappropriation of any intellectual property rights.
You agree that any dispute arising out of or relating to these terms or any content of this site, including, but not limited to, copies and republication thereof, whether based in contract, tort, statute or other law, will be governed by the laws of the State of Virginia excluding its conflicts of law provisions. You further consent to the personal jurisdiction of and exclusive venue in the federal and state courts located in and/or serving Roanoke, Virginia, as the sole legal forum for any such dispute. This site is owned by, and in conjunction with its third-party service providers, operated by AmRhein’s Fine Jewelry, Inc. doing business as AmRhein’s Fine Jewelers or AmRhein’s Jewelers, 2740 Ogden Road, Roanoke, VA 24018.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws. AmRhein’s Fine Jewelry reserve all its rights in regard to their trade name and trademark within this site. Trade names and trademarks of other companies appearing on this site are the property of their respective owners and are protected by the US and International law.
All the payment information we collect is done so under SSL - a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.
If you have any questions about your privacy, or want to make changes to your profile, or get off our marketing list, simply send us an email.
The information provided on this web site is for informational and personal purposes only. It is not for commercial purposes. The contents of this site including layout, graphics and text may not be modified nor may the design elements be imitated or copied in any manner. Copyright law protects all of these elements. No right, title or interest is conferred by the use or display of this web site or any of its elements or the contents contained herein.
USE OF THE SERVICES
You are solely responsible for your use of the Services. You certify to AmRhein’s that you are at least 18 years of age or use the Services only under the supervision of a parent or legal guardian. You also certify that you are legally permitted to use the Services and access the Site.
Orders online are by credit card only. We accept Visa, MasterCard, Discover, and American Express thru Paypal only.
No minimum purchase is required.
Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to all states except AK, AZ, AL, AR, CT, DE, HI, IN, KY, MS, MT, NE, NJ, OK, PA*, RI, SD, UT, and VT. (* We can ship to PA Liquor Stores). If Chateau Morrisette is unable to ship directly to your state, we can attempt to arrange for the sale and shipment of our products through a third party. Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by AmRhein’s Wine Cellars.
USPS is AmRhein’s Fine Jewelry carrier of choice (common carrier). *Note – If the customer selects USPS Priority Overnight, the customer pays all shipping charges, regardless of purchase amount.
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. AmRhein’s Wine Cellars is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.
Intellectual Property Rights
The AmRhein’s Site and Services contain proprietary information owned by AmRhein’s, including, but not limited to, text, software, photos, video, graphics and the entire contents of the AmRhein’s Site and Services, protected by copyright, trademark and other intellectual property laws. You acknowledge and agree that you do not acquire any ownership or other rights in proprietary information and materials of AmRhein’s and the Licensed Parties by using the AmRhein’s Site or Services.
We respect the intellectual property of others, and we ask you to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, you may provide us with written notification of your claim in accordance with the requirements of the U.S. Digital Millennium Copyright Act of 1998 (“DMCA”) summarized below.
If you believe that any User Content or other material residing on or accessible through the Site or Services infringes a copyright, please send a written notification of copyright infringement by regular mail (not e-mail) to the following “Designated Agent” for purposes of receiving notice under the DMCA relating to the Site and Services:
Attn: Marketing Department
2740 Ogden Road
Roanoke, VA 24018
To be effective, the written notification must include the following:
• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
• Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single website are covered by a single notification, a representative list of such works at that site;
• Identification of the material that is claimed to be infringing and information reasonably sufficient to permit AmRhein’s to locate the material;
• Information reasonably sufficient to permit AmRhein’s to contact the complaining party, such as an address, telephone number and if available an electronic mail address at which the complaining party may be contacted;
• A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Once proper infringement notification is received by the Designated Agent, it is AmRhein’s policy to: (a) remove or disable access to the infringing material; (b) notify the provider of the material or user that it has removed or disabled access to such material; and (c) terminate repeat infringers’ access to the Site and Services.
A person who receives a notification of alleged copyright infringement, and believes that the claim is erroneous, may submit a counter notification to AmRhein’s Designated Agent within thirty (30) days of the date the material was removed from the site. To be effective, a counter notification must be a written communication that includes substantially the following:
• A physical or electronic signature of the person submitting the counter notification;
• Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
• A statement under penalty of perjury that the person submitting the counter notification has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
• The name, address and telephone number of the person submitting the counter notification and a statement that such person consents to the jurisdiction of the Federal District Court for the judicial district in which the address is located, or if such person’s address is outside of the United States, for any judicial district in which AmRhein’s may be found, and that such person shall accept service of process from the person who provided the infringement notification or from their agent.
Upon receipt of a counter notification, containing the information as outlined above, AmRhein’s shall promptly provide the complaining party with a copy of such counter notification and shall inform the complaining party that it will replace the removed material or cease disabling access to it. AmRhein’s shall replace the removed material or cease disabling access to the material within ten (10) to fourteen (14) business days following receipt of the counter notification, provided AmRhein’s Designated Agent has not received notice from the complaining party that an action has been filed seeking a court order to restrain the alleged infringer from engaging in infringing activity on the AmRhein’s Site or Services.
LIMITATION OF LIABILITY
IN NO EVENT WILL AMRHEIN’S, ITS AFFILIATED COMPANIES, OR ANY PERSON OR ENTITY INVOLVED IN CREATING, PRODUCING OR DISTRIBUTING THE AMRHEIN’S SITE OR SERVICES, BE LIABLE FOR ANY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF OR INABILITY TO USE THE AMRHEIN’S SITE OR SERVICES. YOU HEREBY ASSUME ALL RISK FOR ANY DAMAGES, CLAIMS OR INJURIES AND HEREBY ACKNOWLEDGE THAT THIS LIMITATION OF LIABILITY SHALL APPLY TO ALL CONTENT ON THE AMRHEIN’S SITE AND SERVICES. IN ADDITION, NEITHER AMRHEIN’S NOR ITS AFFILIATED COMPANIES SHALL BE LIABLE REGARDLESS OF THE CAUSE OR DURATION, FOR ANY ERRORS, INACCURACIES, OMISSIONS, DEFECTS, OR INAUTHENTICITY OF, THE INFORMATION CONTAINED WITHIN THE AMRHEIN’S SITE OR SERVICES; OR FOR ANY DELAY OR INTERRUPTION IN THE TRANSMISSION THEREOF TO YOU; OR FOR ANY CLAIMS OR LOSSES ARISING THEREFROM OR OCCASIONED THEREBY. NONE OF THE FOREGOING PARTIES SHALL BE LIABLE FOR ANY THIRD PARTY CLAIMS OR LOSSES OF ANY NATURE INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, PUNITIVE OR CONSEQUENTIAL DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
IN PARTICULAR, AMRHEIN’S, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS MAKE NO REPRESENTATION OR WARRANTY TO YOU THAT: (A) YOUR USE OF THE SITE OR SERVICES WILL MEET YOUR REQUIREMENTS; (B) YOUR USE OF THE SITE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR; (C) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SITE OR SERVICES WILL BE ACCURATE OR RELIABLE; OR (D) THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF THE SITE OR SERVICES WILL BE CORRECTED.
You agree to defend, indemnify and hold harmless AmRhein’s, its affiliates and their respective directors, officers, employees and agents, from and against all claims and expenses (including attorneys’ fees) arising out of the use of the AmRhein’s Site or Services, by you or any other person using an account of yours. AmRhein’s reserves the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this Section. In such event, you shall provide AmRhein’s with such cooperation as is reasonably requested by AmRhein’s.
Any notices required or permitted by these Terms must be in writing and in English and shall be deemed effective upon receipt when sent by confirmed e-mail to ecommerce@AmRhein’s.com or when delivered in person by a nationally recognized overnight courier or mailed by first class, registered or certified mail, postage prepaid to:
Attn: Marketing Department
2740 Ogden Road
Roanoke, VA 24018
Copyright 2017 AmRhein’s Jeweler’s LTD.
All rights reserved.
Customizations made on stock items such as adding engraving, stamping, resizing or changing the item in any way is non-refundable once the change has been made. Resizing is free of charge on rings purchased at full retail (that can be resized) if the resizing is requested within 14 days of the initial purchase. Resizing on discounted rings may vary.
Special orders are items that are not typically stocked such as non-standard sizes, various stone colors and metals, made-to-order products (such as monograms), engraving, etc. Special orders are non-refundable and are not typically discounted or included in any sales.
Customized, engraved, and special ordered items can expect longer turn around periods before shipping for delivery. These types of order periods vary depending on type of work, materials requested, and what vendor the item is ordered from.
Questions? Email us at ecommerce@Amrheins.com